Technical Support Services
At Ajuba Solutions we are committed to the success of our customers.
Ajuba2 Technical Support Program provides the guided support you
need to install, develop, and deploy Ajuba2 applications with
confidence.
Support Program
Ajuba Solutions provides support for those customers or partners who have
purchased a support contract from Ajuba. There are currently two types of
support packages offered: Standard Support and Premium Support.
Standard Support is provided for a development license or a partner license.
Standard support services are available to 1 named contact during the business
hours of Monday through Friday (excluding holidays) from 6:00am to 6:00pm
pacific time and consists of:
- Telephone assistance and web-form communication
- Online access to the bug tracking system
- Online access to FAQ's, How-to's, Samples
- Update releases; version number changes to the right of the decimal point (example 2.1,2.2)
Premium Support is provided for a deployment license. Premium support
services are available to 3 named contacts on a 24x7 basis and consists of
all of the above plus:
- Telephone initiated call to an 800 number for severity level 1
and 2 incidents: engineer will be paged and return call per response
table.
For more information about Ajuba2 Support please, contact
us at support@ajubasolutions.com or at 1-650-210-0118.
To access the following support links for Ajuba2, you must
be a registered customer. You will be prompted to log in
using your registered email address.
Please contact support@ajubasolutions.com if you are not
sure of your registered email address.
Ajuba2 On-Line Support Request
This page requires a login on our developer site.
Ajuba2 On-Line Detailed Bug Report Form
Ajuba2 Online Documentation This area is for
customers and is password protected.
