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Support Alliance Services
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For large and small developers, we can customize our support services to provide:
the kind of support
you need,
for the duration
you need it,
at a reasonable price.
SAS members benefit from a personalized approach and customizable options above and beyond the
product-specific technical support terms. Under an SAS contract, you can
call upon us for one or more hours per month for any kind of support — ranging from engineering advice to
actual programming — to assist you on your project. We will work with you to create a support
package that fits your particular needs."
You can lower your overall engineering costs with SAS Product Support.
These fixed-rate contracts will save money versus paying full rate for hourly services.
In addition, you can use our SAS Project Support program to obtain additional resources on a
project-to-project basis. Flexible options allow you to customize your SAS program
to meet your requirements. This helps you to meet your engineering needs and still stay within budget.
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The support benefits listed below are described more fully in the two-page
SAS.pdf version of this
information (160 Kb, requires Adobe's free Acrobat Reader 3.0)
or ask us to mail or fax the printed version to you.
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SAS: Product Support
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SAS: Project Support
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Support from our technical staff can be obtained both for Forth-related products and for
customer-specified systems (for example, hardware problems or Forth systems from other
vendors):
- Qualified, expert engineering assistance
- FORTH, Inc. product updates and releases
- Personalized, dedicated resources
- Beta program participation
- Fixed costs for engineering support
- Product and training discounts
- Free FIG membership
(see chart below)
- Phone, fax, e-mail, and
on-site support
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Anyone subscribing to an SAS program is entitled to discounts and priority status with these services,
which are available on a per-quote basis:
- Needs assessment and technical review
- Applications audit and feasibility studies
- Short-term replacement personnel if you lose key technical staff
- Ancillary resources for your new projects
- Priority "quick-quote" response
- Fixed-fee quotations
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Some representative prices for the Product Support Program are given below:
SAS Product Support Level
(Hours per month) |
1
(1) |
2
(2) |
3
(3) |
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A. 3 months |
$350 |
$650 |
$950 |
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B. 6 months |
$675 |
$1250 |
$1800 |
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C. 12 months |
$1350 |
$2475 |
$3500 |
Hours are not cumulative from one month to the next, and are calculated based on telephone time and
off-line engineering staff time spent working on your support. For the duration of your support period,
you will qualify for 50% discounts on upgrade releases of FORTH, Inc. software covered under your SAS agreement.
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Updated January 2000. Send comments to webmaster@forth.com.
For contact information, see "About FORTH, Inc." — or call
310.372.8493 • 800.55.FORTH (U.S. & Canada) • Fax: 310.318.7130
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