Technical Support for Sequiter Software Inc.

If you have a comment or question about any one of Sequiter Software's products, please feel free to contact us by Internet, CompuServe, phone, fax, modem, or mail. Your comments and questions are very important to us.

To help us serve you better, please provide the following information to our technical support staff. If you have not registered the product you are seeking technical support for, you must register first, then return to this page and submit your questions/problems.

Contact Information

Name:
Company:
E-mail:
Phone:
Fax:
Product: *
Serial Number:

* Specify the sub-release version number of the product your are using. To determine this information, check the version information found on the CodeBase CD. If the CD is not available, check the time-stamp of the files found on your original CodeBase CD or diskettes. The noted time corresponds to the release number. For example, if the files are stamped '6:10 am', you have version 6.10 of your product. For those using CodeBase under UNIX, check the release information found in the first few lines of the CodeBase header file p4port.h.

Problem Description

Your operating system and its exact version:

The exact compiler and compiler version number that you are using:

Which programming language are you using?

'C'

C++

Visual Basic

Delphi

Java

Compiler switches used to build your application (C/C++ Only).

CodeBase switches set in D4ALL.H (C/C++ Only).
(and P4PORT.H if problem is in UNIX, Mac or OS/2).

The file size of the CodeBase library file that you are using:

Please provide us with a detailed description of your problem.

If you wish to submit a sample program that illustrates the problem please include it here. Please ensure that your program has less than 30 lines of problem-related program code. If you are having problems with a C or C++ Windows application, you can download the following test code template, a simple C/C++ program that you can use to add your sample code to. Simply download the sample code, add your own code to the demoProblem() function, then email the file to us. In the Subject area of the message, quote the confirmation number you receive after you submit this form so that we can match your tech support request with your sample code.

As an alternative, you can to send us your sample program as an attachment in a separate e-mail message. Use this method if you need to include project files, data files, etc., or if it will simply make it easier for us to analyze your problem. After submitting this form you will receive a confirmation page which includes a reference number. Include this number in the Subject area of your mail message so that we can match your tech support request with your sample files.

Technical Support Form

Problem Description