★ wanayoo — archive 1999 http://www.usatoday.com/tech/v0000339.htm



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10/19/99- Updated 10:20 PM ET

QVC

QVC ranks high in categories like delivery, returns, and customer service. It has mastered the basics, though it lacks separate shipping and billing information fields -- a convenience that other retailers generally provide. It took the Forrester shopper three tries to receive delivery at the desired address.






1. Amazon.com	9.75	11.91	10.78	9.69	9.02	10.39

2. Wal-Mart	12.20	11.56	10.44	7.25	7.46	9.04

3. QVC	11.01	10.76	10.37	8.06	6.95	9.70

4. Andy's Garage Sale	11.91	7.98	9.05	6.95	7.20	8.64

5. Lillian Vernon	9.73	10.53	8.96	6.47	7.22	8.02

6. Value America	12.04	8.79	8.58	8.16	8.20	7.44

7. Fingerhut	6.35	8.38	8.55	6.99	7.42	9.04

8. Netmarket	10.64	9.72	7.89	6.80	7.45	9.01

9. Shopping.com	11.06	8.80	7.22	6.67	8.34	9.93




What do the PowerRankings categories mean?