RAIDION Systems provides the following services to assist our customers:

• Product Leasing
• 24 x 7 Technical Support
• On Site Support
• On Site Installation
• Remote Monitoring
• Spare In The Air

Product Leasing:

THE ADVANTAGES OF LEASING
Tax law impacts nearly every aspect of your business, including the way you handle equipment acquisition.  Under tax law, accelerated depreciation can trigger the new Alternative Minimum Tax (AMT).  Leasing may help you reduce the impact of this tax.

Under the old law, Investment Tax Credit and the Accelerated Cost Recovery System (ACRS) gave incentives to big ticket purchasers.  Now, leasing, the preferred method of acquiring equipment, has even more advantages.

For companies that will be subject to the AMT, the purchase of equipment will not only waste tax benefits, it could also drive them further into tax debt.

OTHER LEASING ADVANTAGES INCLUDE:
FULLY TAX DEDUCTIBLE.  A lessee can usually deduct their monthly lease payment as an operating expense if the lease is properly structured.
TERMS TO SUIT YOUR NEEDS.  Leasing, which is simply dollars per month financing, helps fit a monthly payment into your budget, which can be flexible, depending on the lease term.
PROVIDES 100% FINANCING.  You may include maintenance or service contracts, freight, installation, software, training and ancillary equipment.
FIXED PAYMENTS.  Monthly payments on a lease are generally fixed for the entire term of the lease.  This enables you to budget and manage equipment dollars for the months or even years ahead.
PROTECTION OF FINANCIAL RATIOS.  True leases are a means of off balance sheet financing and are frequently noted only in footnotes.  Leasing can preserve a company's borrowing capacity.
A HEDGE AGAINST INFLATION.  New and up to date equipment is obtained today and paid for with tomorrow's dollars.
THIRD SOURCE OF FINANCING.  Rather than tying up your bank lines of credit or using operating funds, with leasing you have established an additional line of credit.
LITTLE OR NO DOWN PAYMENT.  Special programs reflect the financing needs of specific industries.  Small up front costs make leasing very attractive.
PURCHASE OPTIONS ARE AVAILABLE.  At the end of the lease, you many purchase the equipment at an agreed upon option or return the equipment.
LEASING IS POPULAR.  More than 85% of U.S. companies lease, and that percentage covers the widest spectrum of the industry, from start-ups to old established Fortune 1000 corporations.  As companies grow, their need for a variety of financial services grows larger.
IS THIS A RENTAL PROGRAM?  No, a lease is a non-cancellable financing agreement similar to a bank loan except the leasing company holds title to the equipment until the customer makes his last payment and exercises his purchase option.
CAN THE CUSTOMER RETURN THE EQUIPMENT WHENEVER HE WANTS TO?  No, the customer has a contract requiring a certain number of payments to be made, just like a bank loan.
CAN THE CUSTOMER PAY OFF THE LEASE EARLY?  Yes, the customer may pay off the lease early and depending on the program, may qualify for a rebate of unearned lease charges.
IS LEASING FOR PERSONAL USE?  No. Sole proprietors and commercial entities who use the equipment for business or professional purposes may lease.  Nonprofit organizations are considered commercial customers and qualify to lease.

Please call your RAIDION Systems sales representative for additional information.

24 x 7 Technical Support:

Technical support via telephone, e-mail or Faxes comes standard with all RAIDION products.  This entails immediate access to technical support staff during normal business hours (8am-7pm CST)

RAIDION.24x7 is an upgrade option that provides technical support 24 hours a day. In addition to the stand technical support, this upgrade entails access to our technical support staff after business hours for emergency responds and pre-schedule services or installations. 

Please call your RAIDION Systems sales representative for a quote on RAIDION.24x7.

On Site Support:

Keeping your business-critical systems up and running can be the same as keeping your business up and running. That's why RAIDION Systems chose Anacomp as the On Site technical service provider -- one that not only has the global reach and resources to meet your most demanding requirements, but one that also has a commitment to making those resources available to you on a personalized, as-needed basis.

On Site Support is an upgrade option that provides over 600 trained Anacomp representatives with an average of ten years of experience to support you on site.

In North America, service professionals are available 24 hours a day, seven days a week and will typically be on site within two hours of your call. A toll-free phone call connects you to our computer-automated dispatch system equipped with automatic call escalation, ensuring that no service request ever goes unanswered.

Please call your RAIDION Systems sales representative for a quote on RAIDION On Site Support Service.

On Site Installation:

Some larger installations would benefit from this upgrade optional service. No special training are required to install the RAIDION products,  all RAIDION Systems products are pre-configured to the customers needs and functional right out of the box.

Please call your RAIDION Systems sales representative for a quote on RAIDION On Site Installation Service.

Remote Monitoring:

RAIDION Systems technical support staff can monitor the health of your RAIDION RAID system remotely, and notify you of any potential problems.  A RAIDION equipped with secured dial-up modem connected to a telephone line can be monitored automatically.

Please call your RAIDION Systems sales representative for a quote on RAIDION Remote Monitoring Service

Spare In The Air:

RAIDION Systems Spare-In-The-Air  program gives RAIDION customers the flexibility to replace a single component or an entire disk array within as little as 12 hours.  To take advantage of the Spare-In-The-Air program, simply call RAIDION Systems technical support between 8am and 7pm CST.  A certified RAIDION technician will be available to assess and pinpoint which component is in need of replacement.  Please note the following requirements and policies concerning PTG's Spare-In-The-Air program:

*RAIDION product must have been manufactured by RAIDION Systems a division of PTG on or after Dec15, 1997.

*RAIDION Systems will authorize all funds on customer's credit card upon shipment of the Spare-In-The Air product.

The credit card will be charged in full if the Spare-In-The Air product(s) are not returned to RAIDION Systems/PTG within 15 days of the invoice date. No credits will be issued on product(s) older than 30-days, unless an authorized PTG manager has given prior authorization.

All shipping charges associated with the Spare-In-The Air program are the sole responsibility of the customer. Freight charges will be billed to the credit card immediately.

PAYMENT
RAIDION Systems/PTG accepts VISA, Master Card, and American Express for the Spare-In-The Air program. Terms can be applied for with a credit application and current financial statement. All accounts are subject to review. 

Customers will be responsible for all costs and expenses incurred by PTG in collecting any sums owed by the customer (which may include, but not limited to, collection agency and attorney's fees).

To guarantee same day shipment of Spare-In-The Air   product(s) orders must be received before 3pm CST.

No product may be returned to PTG without an RMA number. Any packages delivered to PTG without an RMA number will be refused and returned to the customer.